How AI ‘Citizen Developers’ Help Drive Digital Transformation

Regular workers are now creating apps & workflows — thanks to AI

Image Source/Courtesy: HushOffice

As IT teams struggle with growing backlogs, employees from marketing, finance, HR and operations are building their own tech solutions. These “citizen developers” are using AI-powered tools to create applications and automate workflows without writing a single line of code — and they’re changing how organisations approach digital transformation.

Who Are These Citizen Developers?

Thomas Davenport and Ian Barkin, in their book “All Hands on Tech: The AI-Powered Citizen Revolution,” identify three types of employee technologists making an impact:

1. Citizen developers who build applications using low-code/no-code platforms
2. Citizen automators who create and optimise workflows
3. Citizen data scientists who use AI tools to analyse data

Image Source/Courtesy: HushOffice

This shift represents more than employees dabbling in technology. It’s a practical response to a genuine business challenge: the shortage of technical talent. “This is an incredible resource,” notes Davenport…